However, understanding your audience's purchasing

Moment requires much more than a formula . It is necessary to analyze and test strategies that work for your business. Because each audience behaves differently, so take the use of surveys into consideration and analyze your results carefully. Centralized service again, according to e-commerce brasil , approximately 87% of people stop purchasing due to poor service . Therefore, service, especially online, must be provided with attention, commitment and in the most fluid way Country Email List possible. Therefore, another good practice for digital sellers is to centralize service. Although, in some cases, there are several salespeople dedicated to this function, it is possible to direct this service to just one number, for example, through a chatbot . Implementing a chatbot does not mean excluding human participation in the sales process . But including a tool that will make the seller's tasks more strategic and optimized. The ideal is to add human intelligence to artificial intelligence , taking advantage of the best of each of them. After sales after the entire advertising and sales process is well structured and planned, when your sales start to happen, there is a stage, which happens after the sale.



After-sales, despite the name, is not just service that happens after a sale. He needs to be focused on continuing to supply content to his client . Furthermore, after-sales has the objective of keeping your brand close by, showing that your company cares about buyer satisfaction. A good recommendation is to offer discounts, a loyalty club, special treatment for that person who made a purchase from your brand. Because it is more advantageous to keep a customer for longer by purchasing and, indirectly or directly, promoting your brand, than investing a lot of effort in attracting new ones. Of course, this doesn't mean that you should stop capturing new leads, nurturing them with information and creating interesting content to attract new customers, but retaining loyal customers is essential. Now that you know what it means to be a digital seller and, most importantly, you know how to do it, just put these tips into practice and sell a lot! See also the importance of hybrid service for your business!Throughout its life, a company goes through various levels of maturity until it reaches a robust management model.







In this maturation process, communication failures — or even the lack thereof — can be common situations, whether within a certain area or more generally. There are several tools on the market that have emerged to solve this communication gap and one of the most used is workplace . Shall we find out more? What is workplace? Created and developed by facebook , the workplace platform is a type of social network for companies . Each person who works there has their own profile and is able to have direct or indirect contact with other people at the institution, even if they are working remotely (which is already a big trend in the market). Considering that a large portion of the population uses or has used facebook, the resources presented in workplace are very familiar to almost everyone, resulting in very quick adaptation compared to other tools. Workplace is very democratic in giving voice and freedom to anyone within an organization to give their opinion on an issue or decision. Suggesting improvements for other areas or talking to a director about an idea, regardless of hierarchy, position, role or area, guarantees more confidence and autonomy for employees.